Q. Is there an uploading size limit?
A. Netffice 24 allows users to upload a file up to 1GB for FREEMIUM users.


Q. Do you also offer the preview feature for Google Docs and Evernote?
A. For Google Docs’ gdoc file type and Evernote’s note file type, Netffice 24 will redirect you to the viewer of the original service. If you click such files on Netffice 24, the Netffice 24 viewer will appear and open the viewer of Google Docs or Evernote automatically.


Q. I cannot open my document. It keeps showing the loading image.
A. The file may have been damaged or encrypted. Try it with your “installed” office program in your desktop and see if the file is not damaged or encrypted.


Q. The file name has changed when I uploaded the file.
A. The file name of Netffice 24 cannot include special characters such as @, #, $,%, ^, *. Netffice 24 will automatically change those characters to underlines.

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